Shipping policy
Effective Date: September 05, 2026
PishFrame delivers streamlined, customer-focused shipping solutions for all domestic United States and global international buyers. This official shipping policy outlines our delivery timelines, complimentary shipping benefits, order fulfillment protocols and logistics terms, governing all purchases made through our official Shopify store.
Estimated Delivery Transit Time
Our standard shipping delivery window for all global orders is 9 to 23 business days post warehouse dispatch. Delivery speed varies by geographical region. United States domestic shipments typically arrive within the faster portion of the estimated timeframe. International orders may experience minor transit extensions due to customs inspection procedures, overseas logistics sorting, peak shipping season congestion, adverse weather conditions and other uncontrollable external factors. All delivery estimates are non-binding and serve as general reference only.
Storewide Free Shipping Benefit
PishFrame offers 100% free standard shipping across the entire store for all global orders. There is no minimum order spend requirement to activate this benefit. Both U.S. domestic deliveries and cross-border international shipments qualify for zero-fee shipping with no hidden checkout charges. Only rare remote regions with limited courier service coverage may incur a nominal delivery surcharge, which will be fully displayed and confirmed at checkout before payment completion to ensure full transparency.
Order Fulfillment & Processing Period
Following successful payment verification, our warehouse team completes product quality inspection, secure customized packaging and shipment arrangement within 1–3 business days. Order processing operations are halted on weekends, national public holidays and major store promotional events. During high-order-volume peak seasons, slight processing delays may occur to prioritize packaging quality and prevent product damage during transit.
Package Tracking Guidance
Once your order is successfully dispatched, an automated shipping confirmation email containing your exclusive tracking number and official tracking portal link will be sent to your registered email address. Please allow 24 hours for third-party courier systems to synchronize logistics data and activate real-time tracking updates. If your tracking status remains stagnant, fails to refresh or shows abnormal logistics status for multiple consecutive days, please reach out to our support team for dedicated troubleshooting.
Cross-Border Customs & Buyer Responsibilities
All international cross-border shipments may be subject to import duties, local consumption taxes and official customs clearance fees imposed by the destination country’s regulatory authorities. These additional charges are not covered by our free shipping service or product pricing, and are the sole financial responsibility of the purchasing customer. PishFrame adheres strictly to global cross-border trade regulations and submits accurate, factual customs declarations for all outbound packages.
Shipping Service Exclusion Areas
To guarantee secure, stable and successful delivery completion, we do not provide shipping services to PO boxes, military delivery addresses, internationally sanctioned regions and areas with unstable or incomplete logistics infrastructure. We reserve the right to suspend or cancel any order that cannot be delivered normally and safely under standard logistics conditions.
Transit Issue Resolution Rules
Customers are required to conduct a full inspection of packages and products immediately upon delivery receipt. For items damaged, defective, missing or incorrectly shipped due to transit abnormalities, please retain valid photo or video proof and submit a support application within 48 hours after delivery confirmation. For packages formally verified as lost in transit by logistics providers, we provide two hassle-free solutions: full order refund or free complimentary reshipment.
Order Modification & Cancellation Rules
Customers are entitled to free shipping address edits and order cancellations during the pre-dispatch processing stage. Once an order is dispatched and enters transit status, no modification, cancellation or delivery interception requests will be accepted. All additional costs and losses arising from customer-initiated delivery refusal shall be fully borne by the buyer.
Policy Update Provisions
PishFrame reserves the right to revise, update and optimize this shipping policy at any time to adapt to business operation adjustments and industry compliance standard upgrades. All revised terms take immediate effect upon official publication on our website. Continued store browsing and order placement constitutes automatic acceptance of the latest policy clauses.
Official Customer Support
For all shipping consultations, tracking anomalies, delivery delay inquiries and policy clarification needs, please contact our official support email: sales@pishframe.shop